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Privacy Policy
Introduction
William Hackett is committed to respecting your privacy and protecting your personal data.
This privacy policy sets out how we collect, store, use and maintain personal data, as well as the privacy rights of our customers, suppliers and other stakeholders.
William Hackett is a group made up of different legal entities. This privacy policy is issued on behalf of the group of companies, so when we mention “Wiliam Hackett”, “we”, “us”, or “our” in this privacy policy, we are referring to the relevant company in the group responsible for processing your data.
Data controller
For the purposes of UK and EU data protection laws, the data controllers within the William Hackett group are:
- William Hackett Lifting Products Limited of Oak Drive, Lionheart Enterprise Park, Alnwick, Northumberland, United Kingdom, NE66 2EU; and
- William Hackett Chain Products Limited of Maypole Fields, Cradley, Halesowen, West Midlands, United Kingdom, B63 2QE.
If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us at dataprotection@williamhackett.co.uk.
Types of personal data we may collect from you
As part of carrying out our day-to-day business, we may collect and process personal data about you. Personal data means any information about an individual from which that person can be identified.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes details such as your first name, last name, job title, and organisation.
- Contact Data includes your contact information, company name, your billing and/or business addresses, email address and telephone numbers.
- Financial Data includes bank account, VAT number, and payment card details.
- Transaction Data includes details about payments to and from you and other details of products and services that you have purchased from us or we have purchased from you (where applicable).
- Profile Data includes your username, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website or our other services.
- Usage Data includes information about how you interact with and use our websites, products, and other services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties, your communication preferences, and your feedback and survey responses.
We may also collect, use and share Aggregated Data such as statistical or demographic data for various business purposes. This Aggregated Data is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals' Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.
We do not collect, store and/or use Special Category Data about you. Special Category Data means data about race or ethnicity, religious or philosophical beliefs, sex orientation, political opinions, trade union membership, information about your health, and genetic and biometric data.
How is your personal data collected?
We use different methods to collect data from and about you including through:
- Your interactions with us. You may give us your personal data, including Identity, Contact, Financial and Transaction Data, when you complete forms or correspond with us via post, email, telephone or other means of communications. This includes personal data you provide us when you register to use our website and other online services, register to receive our newsletter, request marketing to be sent to you, place an order with us (or we place an order with you), enter a competition, promotion or survey, give us feedback or contact us.
- Automated technologies or interactions. As you interact with our website and other online services, we will automatically collect Technical Data about your device, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our Cookie Policy for further details.
- Third parties. We may also collect or receive personal data about you from various third parties such as Technical Data from analytics providers (i.e., Google Analytics), Contact, Transaction and Financial Data from payment, credit reference and logistics services, and Identity and Contact Data from business partners and other industry stakeholders.
- Publicly available sources. We may from time to time collect personal data about you from publicly available sources such as Identity and Contact Data from Companies House (or other business registries outside the UK), and Identity, Contact and Profile Data from social media (i.e., LinkedIn, Facebook, Twitter) and business websites.
Legal basis for processing your personal data
We only process and use your personal data in cases where the law allows us to do so. As part of our day-to-day business, we will use your personal data in the following circumstances:
- To fulfil our contractual obligations to you.
- Where it is necessary to conduct our business and pursue legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
- Where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
- We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose.
Purposes for which we use your personal data
We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
| Purpose/Use | Type of data | Legal basis for processing |
|
To register you as a new customer |
(a) Identity (b) Contact |
(a) Performance of a contract with you |
|
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us |
(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing & Communications |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) |
|
To manage our relationship with you which will include: (a) Notifying you about changes to our terms of business, this privacy policy, our website and other online services, or our products. (b) Dealing with your requests and queries. (c) Asking you for feedback, to leave a review, or to complete a survey. (d) To communicate with you. |
(a) Identity (b) Contact (c) Profile (d) Marketing & Communications |
(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated, manage our relationship with you, and understand how you use our products and services) (d) Consent |
|
To enable you to partake in a prize draw, competition or complete a survey |
(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing & Communications |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products and services, to develop them and grow our business) |
|
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, updates, reporting and hosting of data) |
(a) Identity (b) Contact (c) Technical |
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
|
To deliver relevant website content and online advertisements to you and measure or understand the effectiveness of the advertising we serve to you |
(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing & Communications (f) Technical |
Necessary for our legitimate interests (to study how customers use our products and services, to develop them, to grow our business and to inform our marketing strategy) |
|
To use data analytics to improve our website and other online services, products and services, customer relationships and experiences and to measure the effectiveness of our communications and marketing |
(a) Technical (b) Usage |
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
|
To send you relevant marketing communications and make personalised suggestions and recommendations to you about products or services that may be of interest to you
|
(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing & Communications |
Necessary for our legitimate interests (to carry out direct marketing, develop our products and services and grow our business) |
Direct marketing
You will receive marketing communications from us if you have requested information from us or purchased products or services from us and you have not opted out of receiving the marketing.
We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view which products, services and offers may be of interest to you so that we can then send you relevant marketing communications.
Opting out of marketing
You can ask to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you or by contacting us at dataprotection@williamhackett.co.uk.
If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes for example relating to order confirmations for a product or service, technical and compliance documentation relating to products you have purchased, updates to our terms of business, and checking that your contact details are correct.
Cookies
We use cookies on our website and other online services to distinguish you from other visitors. This enables us to deliver you with an enhanced experience whilst you utilise our website and other online services. It also helps us to improve our website and other online services from time to time. For more information about the cookies we use and how to change your cookie preferences, please see our Cookie Policy.
Disclosures of your personal data
We may share your personal data where necessary with the parties set out below for the purposes set out in the table above.
- Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.
- Business partners, suppliers, subcontractors and other industrial stakeholders for the performance of any contract we may enter into with them or you to provide products or services such as IT and system administration services, email communications, hosting services, research, product development, marketing, technical support, payment processing, or customer support.
- Our professional advisers relating to our website, products and services, including accountants, auditors, bankers, legal advisers, insurers and other service providers.
- HM Revenue & Customs and other tax authorities, regulatory authorities or other authorities who we are obliged to report our processing activities to from time to time.
- Analytics and search engine providers that assist us with improving and optimising our website and other online services.
- Credit reference agencies for the purpose of assessing credit scores where this is required before we enter into a contract with you.
- Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International transfers
We may transfer your personal data to service providers that carry out certain functions on our behalf. This may involve transferring personal data outside the EEA or the UK to countries which have laws that do not provide the same level of data protection as EU and UK law.
Whenever we transfer your personal data out of the UK to service providers, we will take all steps necessary to ensure that your personal data is afforded a similar degree of protection and is handled in accordance with this privacy policy. In particular, we shall:
- only transfer your personal data to a country outside the EEA or the UK that provides an adequate level of protection (i.e., where the Information Commissioner’s Office (the UK’s data protection authority) or the European Commission has determined that a country provides an adequate level of protection); or
- where the recipient of your personal data is bound by standard contractual clauses according to the conditions provided by the Information Commissioner’s Office or the European Commission.
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see "your legal rights" below for further information.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Your legal rights
You have the right under UK and EU data protection laws to:
- Request access to your personal data (commonly known as a “subject access request”).
- Request that the personal data we hold about you is corrected in circumstances where it is incomplete or inaccurate.
- Request that we erase your personal data in certain circumstances.
- Object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data.
- As an absolute right, to object at any time the processing of your personal data for direct marketing purposes.
- Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.
- Withdraw consent at any time where we are relying on consent to process your personal data (see the above table for details of when we rely on your consent as the legal basis for using your data). However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
- Request a restriction on the processing of your personal data.
If you wish to exercise any of the rights set out above, please contact us via the contact details provided below in this privacy policy. We will respond to such queries within 30 days and deal with requests we receive from you in accordance with UK and EU data protection law. It may occasionally take us longer to respond if your request is particularly complex, or you make a series of requests. In this case, we will notify you and keep you updated.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Contact details
If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact us in the following ways:
- By email: dataprotection@williamhackett.co.uk
- Postal address: Data Protection Team, William Hackett Lifting Products Limited, Oak Drive, Lionheart Enterprise Park, Alnwick, Northumberland, United Kingdom, NE66 2EU.
Complaints
If you have any complaints about our use of your personal data, please contact us via one of the above contact methods.
You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk).
Changes to our privacy policy
We keep our privacy policy under review. Any changes we may make to this policy will be updated on this webpage and, where appropriate, communicated to you via email.
This privacy policy was last updated on 23 January 2025.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.